Service Policy

1. Payment schemes for hourly, monthly, semi-annually or annual packages are available according to the product type available on the service portal https://portal.biznetgio.com.
2. Customers can pay their NEO services bill using a credit card or NEO Balance.
3. NEO Balance is a balance that can be used to pay Biznet Gio NEO service bills. It can be recharged through the https://portal.biznetgio.com using various top-up methods, such as credit cards, bank transfers, e-wallets, QRIS, and other methods.
4. NEO Balance can only be used to pay Biznet Gio NEO service bills and cannot be redeemed for any reason.
5. Monthly, semi-annually, and annually invoices will issue 7 days before the due date and will directly charge to NEO Balance or saved credit card to avoid services suspension due to insufficient balance. Customers can avoid and anticipate suspension before the due date via unpaid invoices indicating the failed charges onto the NEO Balance or saved credit card.
6. If Customers NEO Balance is insufficient or has a declined credit card, the system will attempt to charge the invoice periodically until the due date. The related service will automatically suspend if the charge attempt is unsuccessful until the due date.
7. If Customers want to switch services from the deducted NEO Balance due to invoice charges before reaching the due date, customers can contact support@biznetgio.com for further assistance.

1. Service Upgrade

   1. The upgrade applies to the NEO Virtual Compute and NEO Flex Storage services.
   2. NEO Virtual Compute upgrade scheme:
      1. From hourly flavor to hourly flavor with higher specifications: New hourly charge takes effect immediately.
      2. From hourly flavor to monthly flavor with higher specifications: Charge per month bills immediately. The monthly service will be renewed on the same date as the upgrade date for each of the month.
      3. From monthly flavor to hourly flavor with higher specifications: New hourly charge takes effect immediately. The prepaid for ongoing monthly charge is not refundable after changes.
      4. From monthly flavor to monthly flavor with higher specifications: Prorated charges are billed immediately. The service renewal date remains unchanged, and the new monthly charge will take effect on the next renewal date.
   3. NEO Flex Storage upgrade scheme: a prorated charge applies immediately. The billing cycle remains the same as the new charge on the upcoming invoice. The prorated charge in the service upgrade uses the following formula:
      1. Prorated charge = (the remaining days of the current billing cycle) / (total days of the current billing cycle) × (new charge - old charge).
   4. GIO as enterprise products, an upgrade will require an email request to support@biznetgio.com related to a specific contract or Purchase Order to the Biznet Gio sales/account representative.

2. Downgrade

   1. The downgrade applies only to the NEO Virtual Compute.
   2. NEO Virtual Compute downgrade scheme:
      1. From hourly to hourly with a lower specification: the new hourly charge applies immediately.
      2. From hourly to monthly with a lower specification: the new monthly charge applies immediately. The monthly billing cycle will apply to the monthly date of the downgrade.
      3. From monthly to hourly with a lower specification: the new hourly charge applies immediately as the ongoing monthly charge is not refundable after the changes.
      4. From monthly to monthly with a lower specification: the new monthly charge applies immediately. The new charge shall take place on the upcoming invoice to the same monthly downgrade date.

Invoices for the previous month's usage will be sent at the beginning of each month and must be settled by the Customer not later than the 20th (twentieth) of each month.

To upgrade or downgrade GIO Services, customers need to submit an email request to support@biznetgio.com related to a specific contract or Purchase Order to the Biznet Gio sales representative.

Biznet Gio will suspend the customer's service if the customer fails to settle the payment obligation to Biznet Gio, due to:

1. The customer subscribes to NEO (including domain, DNS, router, IP, licenses, shared hosting, VPS, or managed services) on https://portal.biznetgio.com for self-services having a credit card failure (charging or billing) or does not have enough credit balance to continue the services.
2. Customer subscribes to GIO Cloud services failed to complete the payment later than the invoice due date (20th date on every month).

Service suspension conditions and impact:

1. Customer shall not be entitled to receive any restitution or refund balance under the service commitment section.
2. The suspension of NEO and other self-service products will have a 7 (seven) days grace period before entering service termination.
3. Especially for License services, including enterprise licensing services, it only provides with 3 (three) days grace period. After this due date, the license will be terminated entirely. Biznet Gio is not responsible for any damage, loss of identity, copyright, and trademark, or data/records that are automatically and permanently deleted after entering the termination of the license service.
4. Especially for Domain services, the rules for the renewal period, waiting period, and transfer will follow the provisions of the Domain rules set by ICANN. Biznet Gio is not responsible for any damage, loss of identity, copyright, or trademark caused by the Customer's failure to pay within the specified period.
5. Especially for GIO Enterprise, GIO Backup, and other Enterprise products if the Customer enters the suspension period, the Customer can restore the Service by making a payment using one of the applicable payment methods no later than 15 (fifteen) days from the date of suspension of the Service. Customers can immediately contact billing@biznetgio.com and carbon copy (cc) support@biznetgio.com for further assistance.

If the Customer fails to complete the payment during the suspension period, their account will be terminated automatically. This means that Customer Virtual Machines and other cloud resources (computing resources and instances) will be dismantled from the system and accounts, and all of their data will be deleted PERMANENTLY. The deleted resources cannot be recovered in any way.

In the case where the Customer does not want to continue their service with Biznet Gio, their current service is not refundable.

This Privacy Policy applies to the access and use of the PT Biznet Gio Nusantara Website currently located at www.biznetgio.com and the use by registered users of the Biznet Gio Platform of Biznet Gio products and services (as the "Cloud Services") provided by the Biznet Gio entity listed in Services of the Terms and Condition (referred to as "we," "our" or "Biznet Gio" hereinafter) and applies to when using our site, our services, or any other functionality, product, or service offered by Biznet Gio. Services not defined in this Privacy Policy shall have the same meaning as in the Terms and Conditions of Biznet Gio Platform.

This Privacy Policy sets out how we collect, use, transfer, retain, secure, and disclose your PII (Personally Identifiable Information) and/or PII about your customers or end users that you provide to us according to your use of the Biznet Gio Platform and/or our Cloud Services, as well as other terms relating to data location. It also describes your choices regarding the use, access, and correction of your PII.

This Privacy Policy explains our practices for gathering and disseminating information we collect when you visit our site and associated web pages. This Privacy Policy covers the treatment of any information or set of information that is used by or on behalf of Biznet Gio to identify an individual, which may, in specific contexts, include information such as an identifiable individual's first and last name; home address, billing address, or other physical address; email address (so we may contact you); a telephone number; date of birth; or Internet Protocol ("IP") address (collectively "Personal Information") we gather through the services. This Privacy Policy also covers our treatment of any Personal Information that our business partners share with us or that we share with our business partners. You can navigate most of the website without giving us personal information about yourself. However, we may track the technical information (see "Information Collected Using Cookies" below) provided to us by your browsing the site to improve the navigation, content, and design of our Site.

Our customers (i.e., registered users of Biznet Gio) may use Cloud Services to develop or host their services and products for the customer's end users. Any information collected or handled by Biznet Gio in such circumstances is processed on behalf of our customer, who controls the collection and use of such information. We do not have a direct relationship with the end users of our customers. Where this is the case, end users should direct all privacy inquiries, such as requests to access, correct, amend, or delete PII, to the Biznet Gio customer providing their services or products. We are not responsible for the privacy or security practices of our customers.

This Privacy Policy does not apply to the privacy practices of third parties that we do not own or control, but are not limited to, any third-party websites, services, applications, or online resources to which this site may link frame, or otherwise reference (collectively "Third Party Services") that you may access through the Services. We take no responsibility for the content or privacy practices of those Third-Party Services, and we encourage you to carefully review the privacy policies of any Third-Party Services you access.

Covers the Second Part of Menkominfo (Indonesian Ministry of Communications and Informatics) Regulation (Article 7-11).

1. Registration Details

   If you are (i) an individual or (ii) a representative of a business organization at the time you register to become a user of Biznet Gio and/or purchase Cloud Services, you may be asked to complete registration forms that require you to provide information such as your name, email address, mobile number, country, contact address, and NPWP (tax ID).

2. Transaction Details

   We record details of your activities (including any purchase or use of our product offerings and services) when you use Biznet Gio and/or certain Cloud Services for legal and/or business purposes. If you make purchases or otherwise transact online through the Biznet Gio, we also collect information related to such transactions, including, but not limited to, the types and specifications of the Cloud Services, pricing information, and any trade dispute/complaint records.

3. Customer Service

   When you contact our customer support, sales, or other departments, we may record the communications for security and customer services purposes and collect additional information to verify your identity. In addition to any information you convey in emails, we may also receive confirmation when you open an email from us. We collect and use this information to improve our customer service.

4. Financial Information

   We use third-party payment processing companies ("Payment Processors") who collect and store financial information, such as your payment method (valid credit card number, type, expiration date, or other financial information), and their use and storage of that information are governed by the Payment Processors' applicable T&C and Privacy Policy. Collected billing information is used to process billing payments and fraud detection.

5. Mandatory Details

   Please note that specific categories of data are necessary for us to provide the Cloud Services, such as name, email address, and phone number. These categories will be specified at the time-of-service registration. If you do not provide any or sufficient data marked as mandatory, we may not be able to complete the registration process or provide you with our Cloud Services.

6. Information Collected Using Cookies

   We use cookie information to analyze trends, administer the website, track user movements and gather demographic information for aggregate use. We also may use cookies to enable our servers to recognize your web browser and tell us how and when you visit the Site and otherwise use the Services through the internet. Biznet Gio also uses Google Analytics, an analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to collect non-identifying information, which may be transmitted to and stored by Google on servers in the United States. Google provides some additional privacy options described at www.google.com/policies/privacy/partners/ regarding Google Analytics cookies.

7. IP Address Information and Other Information Collected Automatically

   We may automatically receive and record information from your web browser, including your IP address, when you interact with the services. An IP address is a number assigned to you by your Internet service provider to access the internet. We receive IP addresses in the ordinary course of the operation of our site. We may automatically collect and record information about your use of features of our Services, the functionality of our Services, and other information related to your interactions with the Services. We use the information we automatically collect and record to analyze trends, administer, monitor, and improve the Site and Services, track users' use of the Site and Services, and gather broad demographic information for aggregate use. We do not use IP addresses to identify you personally or disclose them to others. This information is used to fight spam/malware and facilitate the collection of data concerning your interaction with the Services (e.g., what links you have clicked on).

Generally, the Services may automatically collect usage information, such as the number and frequency of visitors to the Site. We may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data enables us, and third parties authorized by us to figure out how often individuals use parts of the Services so that we can analyze and improve them.

Covers 3rd, 4th, and 5th parts of Menkominfo Regulation.

We collect, retain, use, and disclose PII for the following purposes:

1. Processing your registration as a user, providing you with a user ID for Biznet Gio Platform, and maintaining and managing your registration;
2. Providing you with customer service and responding to your queries, feedback, claims, or disputes;
3. Providing Cloud Services to you and/or your end users;
4. Processing your purchases and/or subscriptions
5. Personalizing our communication with you based on your order history and performing research or statistical analysis to improve our product offerings and services;
6. To comply with applicable law, legal process, or lawful government request, or in respect of any claims or potential claims brought against us or our parent companies, shareholders, subsidiaries, and affiliates;
7. Performing risk control, legal compliance, and sanctions screening; and
8. Performing screening and checks for unlawful, fraudulent, deceptive, or malicious activities.
9. We store the information you provide about yourself to provide you with the information or Services you request. Such information, except for any Personal Information, is typically stored for the lifetime of the database unless you request that it be removed.

Subject to obtaining your specific consent (or where otherwise permitted by applicable law in your jurisdiction), we may use your name, phone number, residential address, email address, and fax number (which may incorporate PII) to provide notices, surveys, product alerts, related communications, and other marketing and promotional materials to you relating to goods and services offered by us on Biznet Gio Platform.

1. We may share your PII with affiliated companies in the Biznet Group and/or their designated Service Providers for the purposes specified in Section 2 above. Therefore, you cannot use these Services anonymously.
2. Except as described in this Privacy Policy, Biznet Gio will not share, sell, or rent individual Personal Information with anyone without your permission or unless ordered by a court of law.
3. Information submitted to us is only available and utilized by our employees and systems responsible for providing services to our customers and contracted service providers to provide Services to our communications with you.
4. To any competent law enforcement body, regulatory, health, government agency, court, or other third parties where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish, or defend our legal rights, or (iii) to protect your vital interests or those of any other person;

As part of providing you with the Cloud Services, we may need to transfer your PII from your jurisdiction to an overseas jurisdiction. Recipients of the data in these jurisdictions may be subject to data privacy laws less protective or not equivalent to those in your jurisdiction. Such overseas transfer or processing of your PII may be necessary to process and administer your customer account and to provide the Cloud Services (including providing customer services to you, contacting you regarding promotions, products, and services, performing risk control, fraud prevention, and legal compliance procedures, and conducting payment processing services).

We use commercially reasonable endeavors to protect the PII you provide. We also employ several security techniques, including but not limited to the use of industry-standard Secure Socket Layer (SSL) encryption for transmission of PII in the registration information and payment information and the adoption of identity, credential, and access management measures for transmission of such PII to prevent security breaches and unauthorized access of PII. We limit access to your PII and other data to people who need access to such data for their work.

Nevertheless, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your PII, we cannot guarantee the security of any PII you transmit to us, and you do so at your own risk. We cannot and do not guarantee security with your use of the Biznet Gio and our Cloud Services.

We retain your PII if you have an account with us, as needed to provide services or products to you, resolve disputes, serve the purpose of research and statistical analysis, or as required or permitted by applicable laws, such as tax and accounting laws.

Covers Article 26-28 of Menkominfo Regulation.

You have the right to request access to your PII held by us (or on our behalf) and to request correction or deletion of such PII. Additionally, upon request, we will provide you with information about whether we hold your PII. You may contact us at support@biznetgio.com to request access, correction, or deletion of your PII, and we will respond to your request within a reasonable timeframe. You may also have additional rights under applicable law concerning your PII. For example, you have the right to object to or request the restriction of processing of your PII and to request the portability of your data.

In cases where we act as a processor, we have no direct relationship with the individuals whose PII we process. An individual who seeks access or who seeks to correct, amend, or delete inaccurate data should direct their query to their PII controller.

You may receive e-newsletters from us. If you would like to discontinue receiving this information, you may update your email preferences by using the "Unsubscribe" link found in emails we send to you or at your member profile.

We do not knowingly collect the PII of minors (persons under the age of 18). If a minor has provided us with PII, the parent or guardian may contact us on the minor's behalf to request that we cease any further collection, use, and/or disclosure of the PII and delete the PII we may hold relating to the relevant minor.

If you have any questions regarding this Privacy Policy or if you wish to exercise any of these or other rights you may have under applicable law in relation to your PII, you may send your request in writing to the following contact and address:

Email: support@biznetgio.com

Addres: MidPlaza 1, 7th Floor. Jl. Jend. Sudirman 10-11. Jakarta 10220 – Republic of Indonesia. P +62-21-5714567 F +62-21-5700580

Biznet Gio reserves the right to change its policy at any time. If we make a significant change in the way we use your personal information, we will notify you by posting a notice on our website. You agree that the posted announcement is adequate to notify you of the changes. You agree to any policies and amendments to these terms and conditions if you use our products and services.

This policy subjects to any existing laws of the Republic of Indonesia in relation to the protection of information and, if required, by any lawful authority for any legal purposes, such as the enforcement of any laws.

To prevent the breach of any laws, we shall release all such information as is legally required by the requisite and legal authority following the directions of the legal court of the competent jurisdiction.

If you would like to request access to your PII held by us, or you would like to contact us for any reason regarding our privacy policy or practices, please contact our Data Protection Officer by sending email to support@biznetgio.com.

Please note that we may charge a reasonable fee for processing any data access request.

Customers are required to abide by the User Policy in using the Biznet Gio Service and Platform as follows:

1. The customers may only store, retrieve, request, serve, and execute data they own, have a license for, or have legitimately obtained ("Customer Content"). As part of the service, the customer is allowed to use a particular software that third-party licensors or Biznet Gio provide. The customer is not the one who buys or receives this program, and without express permission, the customer may not move it outside the service.
2. The customer with this also agrees to use the service under the technical documents applicable to the service at this time and determined by Biznet Gio from time to time.
3. All costs and technical resources required to use the service are solely the customer's responsibility.
4. The customer is responsible for maintaining the confidentiality of their content in the data storage area and is liable for any losses incurred due to unauthorized use of the customer's content. If the customer has reason to believe that the data storage location is no longer secure, the customer agrees to notify Biznet Gio immediately.
5. The customer may not use, export, or re-export any content, copy or adapt such content or any service offered, in violation of applicable laws or regulations, or without limitation including Indonesian laws and regulations.
6. The customer will provide information or other materials related to Customer Content as reasonably requested by Biznet Gio to verify the customer complies with this T&C. Therefore, Biznet Gio may monitor the external interfaces (e.g., ports) of Customer Content. Customers will not block or interfere with Biznet Gio's monitoring, but the customer may use encryption technology or firewalls to help keep Customer's Content confidential. The customer will reasonably cooperate with Biznet Gio to identify the source of any problem with the Services that Biznet Gio reasonably believes may be attributable to Customer Content or any end user materials controlled by the customer.
7. The customer ensures that all information that the customer provides to Biznet Gio is accurate, complete, and not misleading.
8. The customer must store and perform personal backups by themselves of all software, websites, databases, including all Customer's content running and hosted on the Services and platform of Biznet Gio. Biznet Gio is not responsible for data loss or data corruption. Customers have the choice to use a backup platform such as GIO Backup, an object backup scheme with NEO Object Storage (NOS), or managed service for scheduling and day-to-day backup operations as an additional Service.
9. The customer may be allowed to use specific software (including related documentation) developed and owned by Principals or their licensors. Suppose the customer uses the Principals Software (Microsoft, RedHat, or others). In that case, the customer agrees to these additional terms and conditions according to Service Provider License Agreement (SPLA) or Cloud Service Provider (CSP) model:
   1. The customer will use any Principals' Software solely in conjunction with the Services;
   2. The customer may not transfer or use the Principals' Software outside the Services;
   3. Customer may not remove, modify or obscure any copyright, trademark, or other proprietary rights notices that are contained in or on the Principals' Software;
   4. Customer may not perform reverse engineering, decompile or disassemble the Principals' Software, except to the extent expressly permitted by applicable law.
   5. Certain software principals disclaim, to the extent permitted by applicable law, all warranties by each principal and any liability by each principal or its suppliers for any damages, whether direct, indirect, or consequential, arising from the Services.
   6. Software Principals are not responsible for providing any support with the Services. Do not contact the principal directly for support;
   7. Specifically for the Microsoft software, Customers are not granted any right to use the Microsoft Software in any application controlling aircraft or other modes of human mass transportation, nuclear or chemical facilities, life support systems, implantable medical equipment, motor vehicles, weaponry systems, or any similar scenario (collectively, "High-Risk Use "). Microsoft and its suppliers disclaim any express or implied warranty of fitness for High-Risk Use. High-Risk Use does not include the utilization of the Microsoft Software for administrative purposes, to store configuration data, engineering and/or configuration tools, or other non-control applications, the failure of which would not result in death, personal injury, or severe physical or environmental damage. These non-controlling applications may communicate with the applications that perform the control but must not be directly or indirectly responsible for the control function.

The customer may not use, encourage, promote, facilitate or instruct others to use the Services or Biznet Gio Site for any illegal, harmful, or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive. Prohibited activities or content include:

1. Illegal Activities.

   Any illegal activities, including advertising, transmitting, or otherwise making available gambling sites or services or disseminating, promoting, or facilitating child pornography;

2. Harmful or Fraudulent Activities.

   Activities that may be harmful to others, our operations, or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions, or engaging in other deceptive practices;

3. Infringing Content.

   Content that infringes or misappropriates the intellectual property or proprietary rights of others.

4. Offensive Content.

   Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that constitutes child pornography, relates to bestiality, or depicts nonconsensual sex acts;

5. Harmful Content.

   Content or other computer technology may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.

The customer may not use the Services to violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a "System"). Prohibited activities include:

1. Unauthorized Access.

   Unauthorized access to or use of any System, including attempting to probe, scan, or test a System's vulnerability or breach any security or authentication measures used by a System.

2. Interception.

   Monitoring data or traffic on a system without permission.

3. Falsification of Origin.

   Forging TCP-IP packet headers, email headers, or any part of a message describing its origin or route. This prohibition does not include the use of aliases or anonymous remailers.

The customer may not make network connections to any users, hosts, or networks unless the customer has permission to communicate with them. Prohibited activities include:

1. Monitoring or Crawling.

   Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled.

2. Denial of Service (DoS).

   Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.

3. Intentional Interference.

   Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, or flooding techniques.

4. Operation of Certain Network Services.

   Operating network services like open proxies, bypassing network traffic scheme, VPN outside of Biznet Gio's networks, open mail relays, or open recursive domain name servers.

5. Avoiding System Restrictions.

   Using manual or electronic means to avoid any use limitations placed on a System, such as access and storage restrictions.

The customer will not distribute, publish, send, or facilitate the sending of unsolicited mass emails or other messages, promotions, advertising, or solicitations (like "spam"), including commercial advertising and informational announcements. The customer will not alter or obscure mail headers or assume a sender's identity without the sender's explicit permission. The customer will not collect replies to messages sent from another internet or cloud service provider if those messages violate this Policy or the acceptable use policy of that provider.

The customer will provide information or other materials related to Customer Content as reasonably requested by Biznet Gio to verify the customer complies with this T&C. Therefore, Biznet Gio may monitor the external interfaces (e.g., ports) of Customer Content. The customer will not block or interfere with our monitoring, but the customer may use encryption technology or firewalls to help keep Customer Content confidential. The customer will reasonably cooperate with Biznet Gio to identify the source of any problem with the Services that Biznet Gio reasonably believes may be attributable to Customer Content or any end user materials controlled by the customer. We may:

1. Investigate violations of this Policy or misuse of the Services or Biznet Gio Site; or
2. Remove, disable access to, or modify any content or resource that violates this Policy or any other agreement we have with customers to use the Services or the Biznet Gio Site.
3. Report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing relevant customer information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help investigate and prosecute illegal conduct by providing network and systems information related to alleged violations of this Policy.

The customer ensures that all information that the customer provides to Biznet Gio is accurate, complete, and not misleading.

If the customer becomes aware of any violation of this Policy, the customer will immediately notify us and provide us with assistance, as requested, to stop or remedy the breach. To report any violation of this Policy, please email support@biznetgio.com.